Owner Education

 

leon-tub1Becoming an educated owner will help you save time and help avoid costly repairs.  Take a moment to review our troubleshooting tips and how to avoid these issues.  Some spa problems can have simple fixes you can do yourself (marked “DIY” below) while other issues require professional attention.  Even if you’re not the do-it-yourself type, knowing when to call a professional can save you money before problems get worse. Please keep safety in mind and call us for anything you’re not comfortable doing.

  • Spa does not run, no power, nothing works
    • DIY: Check Fuse/Circuit Breaker.  WARNING: Frequent tripping of a circuit breaker or fuse indicates a potentially serious problem and indicates immediate professional service is needed.
    • DIY: Check / reset GFCI.  Similar to the electrical outlets in near your kitchen or bathroom sink, spas are equipped with GFCI (Ground-Fault Circuit Interrupter).  This is an important and potential life-saving feature since electricity and water don’t mix well.
    • Have us come out and check high-limit switch, input wiring and other difficult to check items.
  • GFCI or circuit breaker keeps tripping
    • Call us immediately and do not use the spa.  Water and electricity do not mix and can potentially be lethal.
  • Spa runs, but does not heat or heats poorly
    • DIY: Check the filter cartridge to make sure it is not due for replacement.
    • Have us come out and check for possible problems with the flow/pressure switch, thermostat, heater contactor/relay, heater element, spa controls, etc.
  • Reduced Water Flow
    • DIY: Check the filter cartridge to see if it needs replaced.
    • Have us check the pump.
  • Excessive Heat
    • Have us come out and check the thermostat, heater contactor/relay and spa side control.
  • No low speed pump, no ozonator function, continuous low speed.
    • DIY: Check the timer clock / configuration and settings.
    • Have us come out and check the timer clock, pump air switch, blower air switch, thermostat, contactor/relay or pump motor.
  • High-limit trips erratically or trips at end of heat cycle.
    • DIY: Check filter cartridge to see if it is due for replacement.
    • Have us out to check the high-limit switch, pump and heater element.
  • Continuous high speed or both speeds at once.
    • Have us come out and check the pump air switch, pump motor or contactor/relay.
  • No Blower or continuous blower.
    • Have us come out and check the blower air switch.
  • No Light
    • Have us out to check the light air switch, light transformer, light fuse or lamp.
  • No ozone
    • Have us out to check the ozonator.
  • Spa Leaks
    • Have us out to check the pump seal, heated manifold, valves, plumbing, jets and the spa shell.